British Gas call ahead

Putting their customers first is important to British Gas – and by listening to their customers they understand all the little things that can make life simpler. Here are just some things they’re doing to work around you.

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They’re now committed to calling ahead when they’re on their way, they understand that your time is precious. That’s why their gas engineers, plumbers and electricians are committed to call you when they’re on their way, so you can get on with your day.

They’re here to help day or night.

Because boilers and appliances can breakdown anytime, British Gas is only a phone call away, 24/7. Better still, their call centre advisers are trained to diagnose and solve simple faults over the phone – so you could be up and running in no time.

You get to talk to the right people, right away.

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With over 9000 customer service advisors in Britain, British Gas always have an expert on hand when you need them. They recruit and train staff regularly so your calls are answered faster, by the right people with the right skills to respond to your needs.

And it’s now call free* to call British Gas.

You can now talk to all their customer service advisors for FREE* as they’ve introduced freephone numbers in all their call centres. So when you need to speak to British Gas it won’t cost you a penny.

* Calls free from BT Calling Plan. Mobile and other providers’ charges may vary.